Frequently Asked Questions

What tools do you offer?

We offer a wide range of hand tools, power tools, and repair gear for all your needs.

How to place an order?

What is your return policy?

Do you ship internationally?

What payment methods are accepted?

Yes, we ship internationally to ensure you receive our quality tools wherever you are.

You can place an order easily through our online store by selecting your desired items and checking out.

Our return policy allows returns within 30 days of purchase for a full refund if items are unused.

We accept various payment methods including credit cards, PayPal, and other secure options.

Return & Refund Policy

Return Period

We always strive to bring the best shopping experience to our customers. If the product does not meet your expectations, you can return or exchange it under the following conditions:

• Customers may return or exchange products within 30 days from the date of receipt.

• For items purchased during promotions or holiday sales, an extended return period may apply (details will be specified in each program).

Return Conditions

• The product must be unused, in its original condition, with all accessories, tags, labels, and original packaging intact.

• Some items are non-returnable, including perishable goods (e.g., food, flowers), gift cards, downloadable products, and personal-use items (e.g., underwear, in-ear headphones).

Refunds

• If the product is defective, damaged, or incorrect, we will cover all return shipping costs and issue a full refund to your original payment method.

• If the return is due to a change of mind, return shipping costs may be borne by the customer.

Return Process

1. Contact us via [email/phone] to request a return.

2. Pack the product securely with the purchase invoice and return form (if applicable).

3. Ship the product to the designated warehouse address.

4. Once we receive and inspect the product, a refund or replacement will be processed within 3–5 business days.

Gearzon Gallery

Explore our collection of quality tools and hardware.